Privacy policies, responsibility and use of information...

About the Content…

  • The information contents presented in all our WEB pages, be it text, images, videos or others, are covered by intellectual property rights.
  • All visual or informative material presented in all our media are of our own authorship, and in the corresponding cases, they are taken with the due permissions and authorization of their authors.
  • The use of these resources without authorization or permission can lead to legal proceedings for intellectual property rights.
    If there is any report of misuse of any image, element or content on this portal, please contact our company’s marketing department directly or send your report to the following email: gerencia@yuturi.com
  • We will take immediate action on your report and we have the right and obligation to respond within a period not exceeding 72 working hours. Our company undertakes to remove said material while the investigation, reporting and justification processes that the case warrants last.

 

For our customers …

It is the responsibility of each and every one of our clients to have their regulatory travel documentation in order. Your passport with at least 6 months of validity before starting the trip, for those cases that require a VISA we can help you with the necessary advice, permits for minors duly registered and notarized, etc. If for reasons of lack of documents your trip is frustrated, it is considered a NO SHOW, and you may lose your entire trip.

In no case, none of our offered programs includes travel or accident insurance – unless otherwise indicated – we recommend our clients to purchase travel or accident insurance in their country of origin, which covers, among other things, flight delays , loss of luggage, accidents and / or death, a companion for convalescence, repatriation, etc.

If due to flight delays or cancellations, the development of the program is compromised, we will do everything in our power to move the days of visits, transportation schedules, hotel nights, air connections, etc., however we leave clarified that we are subject to possible penalties for NO SHOW from hotels, means of transportation or others. Our job will be to solve in the best way the change of activities and previously scheduled visits, all expenses originated for these reasons must be covered directly by the passengers.

We put at your disposal our emergency telephone numbers, which must be used as soon as you consider it necessary and opportune to be able to solve any inconvenience that may arise during your trip, or to solve each and every one of the eventualities that may arise. or to clarify any service that you have contracted and that you may consider that it is not the one that is being offered to you. The company does not assume responsibility for services not received and not reported in a timely manner for immediate resolution. The company considers an opportune time to resolve any inconvenience as a maximum of 24 hours after having identified said inconvenience.

We remind all our clients that the programs are subject to change due to: weather conditions, natural disasters, wars, internal conflicts at the place of visit, passenger safety, safety of our staff, company policies, privacy policies, third parties, or conditions caused by third parties that affect the original itinerary.

The rates published in each and every one of the destinations offered are subject to change without prior notice and are not mandatory. It is advisable to request confirmation of the prices and description of the programs from our tour operators.

Our company, nor any of its officials accept cash payments, or request credit card numbers, security or coordinate numbers from their banks. The enabled payment methods are available on our WEB page, please never send confidential information about your bank accounts. This rule does NOT apply to the case of the SIGNATURE ON FILE document, which will be sent to you under strict standards of quality, security and excellence.

 

“We do not make refunds for voluntary abandonment of the program by passengers, or for forced abandonment of the program due to the responsibility of third parties.”

The YUTURI Conservation Group, and all its affiliates have more than 25 years of experience showing the wonders of our Ecuador to all national and foreign visitors, we also present the wonders of international destinations to our travelers and our greatest motivation is your satisfaction in the contracted services. Our company acts as a mediator between the client and the airlines, hotels, means of transport and other elements that are part of their visit, for this reason we ask all our visitors to immediately report any bad attention received so that we can take the corrective measures in the case in a fast, agile, timely and effective way so as not to harm or impair your visit.

About email marketing and cookies…

All personal data that our customers enter through our WEB portal will be used strictly for the exclusive use of the requested service. In no case will there be inappropriate use according to the privacy and data management policies on the Internet.

The YUTURI Conservation Group and all its affiliated brands, reserves the right to use “cookie” technology on the Website, in order to recognize you as a frequent User and personalize your use of the Website by pre-selecting your language, or more desired or specific content. The “cookies” used by the Website, or the third party acting on its behalf, are only associated with an anonymous user and their computer, and do not provide the user’s personal data by themselves. Cookies are files sent to a browser by means of a Web server to record the User’s browsing on the Website, when the User allows their reception. In turn, you can delete the “cookies” for which you must consult the instructions for use of your browser. Thanks to cookies, it is possible for CPC to recognize the browser of the computer used by the User in order to provide content and offer browsing or advertising preferences that the User, to the demographic profiles of Users as well as to measure visits and traffic parameters, monitor progress and number of entries.

About controversies and/or litigation…

For any litigation or controversy that arises from the commercialization of each and every one of our products published in our catalogs or any media, where the participation of our company as a direct operator or as a mediator is demonstrated, our company submits to the competent authorities. of the canton Quito, in the city of Quito, in the Republic of Ecuador, say Provincial Chamber of Tourism CAPTUR, or Ministry of Tourism of Ecuador MINTUR, these being the last instances that regulate the tourism sector in Ecuador, and of whom we are affiliated .
Each and every one of the points stated in the entirety of this document are and will be applicable to all digital, visual, audio, written or other media that our company uses for informative, descriptive or commercial purposes, they are also applicable to all web pages where our company logo is displayed, and all web pages owned by our company.
For those programs or information presented in other languages, their translation is considered as valid. In case of any dispute, the Spanish language version of this document will be binding.

If you consider that any means, image or element has been taken, published or used without your due authorization, or that any information, element or image violates your honor, dignity, prestige, image, or that any of the products marketed does not show the reality of the places visited, we invite you to contact us before using legal means, the latter being the last resort.